Onsite Wastewater System Questions
The following information will guide you through who to reach out to when you have a question related to onsite wastewater (OSWW) systems. It is important to make sure you reach out to the appropriate area or contact to assist in expediting an answer or solution to your questions or concerns.
Contact Information | |
|---|---|
| Complaints | Submit complaints online at des.sc.gov/ReportIt. |
| Contact for Final Inspections | Contact an Inspector for assistance with Final Inspections, technical questions related to a permit, etc.: (For county coverage, see chart on page 2.) Regional office contact numbers can be found on our SCDES Local Offices webpage. After dialing the number, please press option 1. |
| Continuing Education | Information can be found at des.sc.gov/septic/ceu. |
| Copies of Permits/Final Inspections | Contact our Customer Support line at 1-855-731-2504. |
| Engineered Systems | Questions related to engineered systems, contact Jason Goff at 803-896-2370 or by email at jason.goff@des.sc.gov. |
| Enforcement | Questions related to enforcement actions or notifications, contact Verona Herrera at 803-896-5235 or by email at verona.herrera@des.sc.gov. |
| General Questions | Should you have inquires not related directly to OSWW systems, the general inquiry number for the SC Department of Environmental Services is 803-898-3432. |
| Large Systems | Questions related to large (greater than 1,500 gpd) systems, contact Chuck Odell at 864-638-4185 or by email at chuck.odell@des.sc.gov. |
| Licensing & Renewals | Contact Christie Watkins at 803-896-0733 or christie.watkins@des.sc.gov. |
| Permit Application (Not Submitted) | Questions related to the septic system application process prior to application submission, this includes permit modification requests, contact 1-855-731-2504 or email OSWWCentral@des.sc.gov. |
| Permit Application (Already Submitted) | Questions related to the septic system application process after application submission or questions regarding septic permit submissions can be emailed to: BRLS-OSWW-Field-Admin@des.sc.gov. For county coverage, see section below. |
| PSC Submittals | Questions related to Professional Soil Classifier (PSC) submittals, contact Jason Goff at 803-896-2370 or by email at jason.goff@des.sc.gov. |
| SC Approved Manufacturers/Products | Questions related to manufacturers and products, contact Jason Goff at 803-896-2370 or by email at jason.goff@des.sc.gov. |
| Self-Inspection | Installers may submit self-inspection forms to: BRLS-OSWW-Field-Admin@des.sc.gov. |
After Application Submission Questions
Questions pertaining to the OSWW system application process after application submission or questions regarding septic permit submissions can be emailed to: BRLS-OSWW-Field-Admin@des.sc.gov or by telephone to the respective areas listed on our SCDES Local Offices webpage.